COVID-19 – Letter From Our Administrator

COVID-19 – Letter From Our Administrator

I would like to personally thank you for your patience during this very unusual time we are all facing. This is an unprecedented time for all of us and we appreciate the support and kind words of encouragement we have received. We continue to monitor and look to our state and federal governing bodies on updates for Covid-19.

Most of you already know that we are an Athena Health Care Systems’ managed center, which means we are part of southern New England’s largest provider of skilled nursing and post-acute care services. As such, we have access to many policies and procedures to plan for such circumstances and access to additional resources for planning and contingencies.

Some of those contingencies include ensuring that we have adequate staffing in times of natural and other disasters and access to needed provisions to ensure uninterrupted care of our residents, including food, medical supplies and other necessities.

Our center has many policies and procedures for regular cleaning and infection prevention protocols, all of which we follow daily. During flu season and certain times of the year, we are at an increased level for infection prevention. We are now at an even more heightened level. We have stepped up our typical cleaning and disinfecting schedule that would be in place during flu season to include an enhanced cleaning schedule and upping our surface cleaning on high contact areas, to name a few.

We all have many questions on Covid-19 and will leave that to our local and national leaders to share. However, we know one of your biggest questions is, “how can I visit with my loved one?”  Here are some free creative technology solutions:

ZOOM–  The facility will use this platform to communicate with family members weekly using a “Town Hall” format with an opportunity for questions and answer at the end. We will continue to host these “Town Hall” meetings each week on Thursdays at two separate times (2:00 p.m. & 5:00 p.m.) with 30 minutes set aside for each meeting.

Anyone wishing to attend only needs to download the free app on your device and enter the meeting number we will provide you ahead of each meeting session. The facility has computer tablets our residents can use to enjoy a virtual visit using zoom or Skype. Please contact us to request a time and we will work to accommodate so you can enjoy a virtual visit.

We will host our first Town Hall meeting this week on Friday, 3/20 at 2:00 p.m. and 4:30 p.m.

To attend, please use Meeting ID 326-075-7499

Other methods of communication and obtaining updates are:

Info@MarlboroughHillsRHCC – This mailbox is monitored by our staff and can be used to request days/times to “zoom” with your loved one here. – Our official website and can be used for details and updates. – Look for updates and photos.

Many of our staff have the following downloads and are assisting our residents enjoy virtual visits:

Skype |  Face Time |  Google Hangouts

Please let us know if you have any questions or need assistance setting up these applications.

Ron Doty,


March 19, 2020 A Healthier Approach To Caring