Update from Administrator – November 24, 2020
November 24, 2020
Dear Families,
I wanted to introduce myself as the new Administrator of Marlborough Hills as of 11/9/2020. I am getting acclimated to the facility and look forward to meeting all the residents and families.
As always, our team and I hope this email finds you safe and healthy.
We have had five staff members test positive for COVID 19. We will continue testing and reporting weekly as required by CMS, CDC and DPH.
Last week, nursing homes and assisted livings in Massachusetts reported staff and/or new resident cases of COVID-19 in their centers. We continue to follow guidance and protocols set by MA-DPH. Although so much more is known about COVID-19 and its spread, it remains a very difficult challenge for our state and region to control.
We are reminding our staff to not only practice safeguards against COVID in our center, but to be vigilant outside of our center and share these practices with their friends and loved ones. We still ask you to do your part while in your community and PLEASE wear your mask, wash your hands, and watch your distance. And please promote these very simple precautions with your extended family and friends.
Some updates
- Each nursing unit has tablets assigned for resident use such as virtual visits, games, etc. and many of our residents are enjoying learning how to use this technology and having the world at their fingertips.
- Every weekday, I and my administrative team round a different nursing unit and meet with our residents to let them know we’re here for them and give them an opportunity to voice any questions or concerns they may have directly to us. We also use this time during rounds to assess our residents, our environment, and ask our residents specific questions such as satisfaction with meals, preferences, activities being provided, interaction and response from staff, proper operation of all equipment in room and more!
Outside & “Alternative” Visits
Please know that outside and “alternative” visitations will continue. While the weather is changing, we will work to continue to do outside visits on our patio for as long as possible and window visits are still possible. The weather seems to be holding steady for now.
Remember that we do offer iPads for our residents to use for video visits, phone calls, etc. to ensure that you and your loved ones remain in contact, as best as you can during these very uncertain times.
As always, thank you for your patience and please stay safe and healthy!
Nicole Couture
Administrator